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Updated 2024

Refund Policy

Your satisfaction is guaranteed. Clear, fair refund terms with hassle-free processing. 30-Day Guarantee • No Questions Asked • Fast Refunds

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Last updated: October 30, 2024
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Refund Policy

Effective Date: October 30, 2024
Last Updated: October 30, 2024
Version: 2.0 | Next Review: April 30, 2025

At Acuresoft, your satisfaction is our top priority. We stand behind our work with a comprehensive refund policy designed to protect your investment and ensure you receive the quality service you expect.

1. Refund Overview

We offer a 30-day money-back guarantee on all our services. If you're not completely satisfied with our work, we'll provide a full or partial refund based on the circumstances.

100% Money Back

Full refund available within 30 days of project start.

Fast Processing

Refunds processed within 3-5 business days of approval.

Fair & Transparent

Clear criteria and honest evaluation of all refund requests.

Our Commitment

  • • Transparent refund process with clear communication
  • • Fair evaluation of all refund requests
  • • Quick processing and prompt payment
  • • No hidden fees or deductions (unless specified)

2. Refund Eligibility Criteria

To be eligible for a refund, your request must meet the following criteria:

Time-Based Eligibility

30 Days
  • • Request submitted within 30 days of project initiation
  • • For ongoing projects: within 30 days of the issue occurrence
  • • For completed projects: within 30 days of final delivery

Valid Reasons

Documented
  • • Failure to meet agreed-upon specifications
  • • Significant delays beyond agreed timeline (>50%)
  • • Technical issues that cannot be resolved
  • • Breach of contract terms by Acuresoft

Documentation Required

Evidence
  • • Original project agreement or contract
  • • Communication records showing the issue
  • • Screenshots or evidence of problems
  • • Attempts made to resolve the issue

3. Refund Request Process

Our streamlined refund process ensures quick and fair resolution:

Step 1: Submit Request (Day 1)

Contact our support team with your refund request, including project details and reason for refund.

Step 2: Initial Review (Days 1-2)

Our team reviews your request, verifies eligibility, and may request additional documentation.

Step 3: Investigation (Days 2-5)

Detailed review of project history, communications, and deliverables to assess the claim.

Step 4: Decision & Processing (Days 5-7)

Final decision communicated to client, and approved refunds processed within 3-5 business days.

How to Submit a Refund Request

Email Method

refunds@acuresoft.com

Include: Project ID, reason, supporting documents

Support Portal

Online refund request form

Faster processing with automated tracking

4. Processing Timeframes

Refund processing times vary based on the payment method and complexity:

Refund Type Processing Time Method Status
Credit Card 3-5 business days Original payment method Fast
Bank Transfer 5-7 business days ACH/Wire transfer Standard
PayPal 1-3 business days PayPal account Fastest
Check 7-14 business days Mailed check Slow

Important Timing Notes

  • • Processing times start after refund approval, not request submission
  • • Bank processing times may add 1-3 additional business days
  • • International transfers may take 7-10 business days
  • • Expedited processing available for urgent cases (additional fees may apply)

5. Refund Methods & Calculations

Refund amounts are calculated based on work completed and project stage:

Sample Refund Calculator

30% Complete
Estimated Refund Amount
$3,500

5.1 Refund Calculation Methods

Full Refund (100%)

  • • Project not started or <10% complete
  • • Breach of contract by Acuresoft
  • • Technical impossibility discovered early
  • • Client cancellation within 48 hours

Partial Refund (Variable)

  • • Based on work completed and delivered
  • • Milestone-based calculation
  • • Deduction for usable deliverables
  • • Pro-rated based on time invested

6. Partial Refunds & Work Credits

When full refunds aren't applicable, we offer fair partial refunds or work credits:

Milestone-Based Refunds

Refunds calculated based on completed project milestones and deliverables.

  • • Planning Phase (10%): 90% refund available
  • • Design Phase (30%): 70% refund available
  • • Development Phase (70%): 30% refund available
  • • Testing & Delivery (100%): Case-by-case evaluation

Work Credits & Future Services

Alternative to cash refunds for maintaining ongoing business relationships.

  • • 110% credit value (10% bonus) for future projects
  • • Credits valid for 12 months from issue date
  • • Transferable to related business entities
  • • Can be combined with new project discounts

7. Exceptions & Non-Refundable Items

Certain services and circumstances are not eligible for refunds:

Non-Refundable Services

  • • Consultation services already delivered
  • • Third-party licenses and software purchases
  • • Domain registrations and hosting setup fees
  • • Completed training sessions or workshops
  • • Rush delivery fees and expedited charges

Limited Refund Scenarios

  • • Changes in client requirements after project start
  • • Client-caused delays exceeding 30 days
  • • Failure to provide required materials or access
  • • Projects completed but not meeting changed expectations

8. Dispute Resolution

If you disagree with our refund decision, we offer multiple resolution options:

Internal Review Process

Request a second review by our senior management team within 14 days of the initial decision.

Timeline: 5-7 business days | Success Rate: 15% of appeals

Mediation Services

Third-party mediation through accredited business mediation services.

Cost: Shared 50/50 | Timeline: 2-4 weeks | Success Rate: 70%

Arbitration

Binding arbitration through the American Arbitration Association for disputes over $5,000.

Cost: As per AAA rules | Timeline: 3-6 months | Binding Decision

9. Refund Support Contact

For refund requests and related inquiries, contact our dedicated refund team:

Refund Department

refunds@acuresoft.com

+1 (850) 954-3020 ext. 103

Response within 24 hours

Mon-Fri, 9 AM - 6 PM EST

Online Resources

Refund request portal

Refund status tracker

Refund FAQ section

Live chat support

Quick Refund Request Form

Policy Updates & Changes

We may update this refund policy to reflect changes in our services or legal requirements.

Update Notification

  • • Email notification to all active clients
  • • 30-day notice for material changes
  • • Grandfathering of existing agreements
  • • Clear change documentation

Current Version: 2.0 | Last Updated: October 30, 2024 | Next Review: April 30, 2025 | Effective Date: November 1, 2024

Questions About Our Refund Policy?

Our refund team is here to help. Contact us for clarification or to start a refund request.

Contact Refund Team Request Refund Now