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Updated 2024

Privacy Policy

Your privacy is our priority. Learn how we protect, collect, and use your information responsibly. Transparent • Secure • Compliant

Privacy First Approach
Last updated: October 30, 2024

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Your Data Rights

Privacy Policy

Effective Date: October 30, 2024
Last Updated: October 30, 2024
Version: 3.0 | Next Review: April 30, 2025

At Acuresoft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Privacy Overview

This Privacy Policy applies to all information collected through our website (acuresoft.com), mobile applications, and any related services, sales, marketing, or events.

Privacy by Design

We build privacy protection into every system and process from the ground up.

Data Minimization

We only collect information that is necessary for providing our services.

User Control

You have full control over your personal data and privacy settings.

Key Principles

  • • Transparency in all data practices
  • • Minimal data collection and processing
  • • Strong security measures and encryption
  • • Respect for user rights and preferences

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information

  • • Full name
  • • Email address
  • • Phone number
  • • Mailing address
  • • Company name and title

Project Information

  • • Project requirements
  • • Budget information
  • • Timeline preferences
  • • Technical specifications
  • • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and geographic location
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on site
  • Referring website information
  • Device information (mobile, desktop, tablet)

2.3 Cookies and Tracking Technologies

We use various tracking technologies including:

Type Purpose Duration
Essential Cookies Website functionality Session
Analytics Cookies Usage statistics 2 years
Marketing Cookies Personalized content 1 year

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • • Provide requested services
  • • Process project requirements
  • • Communicate about projects
  • • Deliver technical support

Business Operations

  • • Improve our services
  • • Analyze website usage
  • • Conduct market research
  • • Manage business relationships

3.1 Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you explicitly agree to data processing
  • Contract: To fulfill our contractual obligations
  • Legitimate Interest: For business operations and improvements
  • Legal Obligation: To comply with applicable laws

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • • Cloud hosting and infrastructure
  • • Payment processing
  • • Email marketing services
  • • Analytics and monitoring

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

256-bit SSL encryption for all data transmission

Secure Storage

Data stored in secure, monitored data centers

Access Control

Strict access controls and authentication

Security Measures

  • • Regular security audits and penetration testing
  • • Multi-factor authentication for system access
  • • Regular software updates and security patches
  • • Employee security training and background checks
  • • Incident response and breach notification procedures

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:

Data Type Retention Period Reason
Contact Information 3 years after last contact Business relationship management
Project Data 7 years after project completion Legal and warranty obligations
Website Analytics 26 months Performance optimization
Marketing Data Until consent withdrawn Communication preferences

After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

  • • Request a copy of your data
  • • Download your information
  • • Transfer data to another service

Correction & Updates

  • • Correct inaccurate information
  • • Update your preferences
  • • Complete incomplete data

Deletion & Erasure

  • • Request data deletion
  • • Right to be forgotten
  • • Account closure

Restriction & Objection

  • • Limit data processing
  • • Object to marketing
  • • Withdraw consent

Response Time

We will respond to your privacy requests within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

Essential Cookies

Always Active

Required for basic website functionality, security, and user authentication.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver personalized advertisements and measure marketing campaign effectiveness.

Cookie Management

You can control cookies through your browser settings or our cookie preference center.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices.

Analytics Services

  • • Google Analytics
  • • Hotjar (heatmaps)
  • • Microsoft Clarity

Communication Tools

  • • Mailchimp (email marketing)
  • • Calendly (scheduling)
  • • Intercom (chat support)

Each third-party service has its own privacy policy. We encourage you to review their privacy practices before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Adequacy Decisions

EU-approved countries

Standard Contractual Clauses

EU-approved contracts

Privacy Shield

US framework compliance

11. Children's Privacy

Age Restriction

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

12. Privacy Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

Data Protection Officer

privacy@acuresoft.com

+1 (850) 954-3020 ext. 101

Response within 48 hours

Mailing Address

Acuresoft - Privacy Department

1801 W 32ND ST STE C204

JOPLIN, MO 64804

United States

Data Subject Rights Portal

Submit privacy requests through our secure online portal for faster processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification Process

  • • Material changes: 30-day advance notice via email
  • • Minor updates: Website notification banner
  • • Version history available upon request

Current Version: 3.0 | Last Updated: October 30, 2024 | Next Review: April 30, 2025

Questions About Your Privacy?

Our privacy team is here to help. Contact us for any questions about how we handle your data.